Warranty information

Guaranteed Authenticity

Every watch we sell is 100% authentic. We carefully check each watch to ensure it meets our high standards before it reaches you. While these watches may not come with the original brand’s warranty, Dawson Watches provides its own warranty for your peace of mind.

Our Warranty

We provide a 1-year warranty for all our items. Here’s what you can expect from our warranty:

What's Covered

• Manufacturing Defects: Any issues with the movement, hands, and dial of the watch are covered.

What's Not Covered

• Misuse or Accidents: Damage caused by misuse, accidents, or normal wear and tear.
• Strap, Bracelet, Crystal, or Battery: These components are not covered under our warranty.

How to Get Service

If your watch needs servicing under warranty, contact our customer service team with your order details. We will provide you with instructions on how to send your watch to our service center.

Repair or Replacement

Depending on the issue, we will either repair the watch or replace it with the same model or a similar model if the original is unavailable.

Hassle-Free Warranty Process

We aim to make the warranty process simple and hassle-free. If you have any questions or need help, please reach out to our customer service team. Your satisfaction and confidence in your purchase are our top priorities.

Thank you for choosing Dawson Watches. We are here to ensure you enjoy your timepiece to the fullest.