Shipping policy

Key Details:

Dawson Watches do not offer worldwide shipping.
Free delivery for orders to New Zealand.
Order Cuttoff time: 2 pm NZST from Monday to Friday.
Order processing: 1-2 business days
Transit Time: 3-5 business days

Domestic Shipping:

Free Shipping: We offer free standard shipping on all orders within New Zealand.
Shipping Couriers: We utilise reputable couriers such as New Zealand Post and CourierPost to ensure safe and prompt delivery.
Cut-off Times: Orders placed before 2 pm NZST (Monday to Friday) will be dispatched on the same day. Orders received after this time will be processed the next business day.
Handling Time: We aim to dispatch your order within 1-2 business days.
Transit Time: The typical delivery time within New Zealand is 3-5 business days.
Possible Delays: Delivery times may extend during public holidays and peak periods. We will communicate any significant delays promptly.

Order Tracking

Once your order is dispatched, you will receive a tracking number via email, allowing you to track your order directly on the courier’s website. Additionally, Visit the Order Tracking link at the bottom under Site Information to track your order.

Delivery Instructions

Please verify your shipping address at the time of checkout. If you need to change the delivery address, contact our customer service immediately before your order is dispatched.

International Shipping

Currently, we do not offer international shipping. This policy will be updated should international options become available.

Missing or Damaged Items

In the rare event that an item is missing or damaged upon arrival, please contact us right away by email at info@dawsonwatches.co.nz or call +64 210 253 6580 with the receipt and evidence so we can resolve the issue promptly. Visit our return and refund policy page for details: https://dawsonwatches.co.nz/policies/refund-policy

Failed Deliveries

If a delivery is unsuccessful due to an incorrect address or the recipient being unavailable, we will contact you to arrange a redelivery. Additional charges may apply.

Changes to Orders

Changes to delivery addresses are only possible before your order is dispatched. Contact customer service at info@dawsonwatches.co.nz or call +64 210 253 6580 as soon as possible to request a change.

Legal Compliance

We comply with New Zealand's shipping and commerce regulations to ensure a seamless delivery experience.

Contact Us

For any queries about your order or our shipping policy, please contact our support team at info@dawsonwatches.co.nz or call +64 210 253 6580. We are here to assist you every step of the way.