Key Details:
- Dawson Watches do not offer worldwide shipping.
- Free delivery for orders to New Zealand.
- Order Cuttoff time: 2 pm NZST from Monday to Friday.
- Order processing: 1-2 business days
- Transit Time: 3-5 business days
Domestic Shipping:
- Free Shipping: We offer free standard shipping on all orders within New Zealand.
- Shipping Couriers: We utilise reputable couriers such as New Zealand Post and CourierPost to ensure safe and prompt delivery.
- Cut-off Times: Orders placed before 2 pm NZST (Monday to Friday) will be dispatched on the same day. Orders received after this time will be processed the next business day.
- Handling Time: We aim to dispatch your order within 1-2 business days.
- Transit Time: The typical delivery time within New Zealand is 3-5 business days.
- Possible Delays: Delivery times may extend during public holidays and peak periods. We will communicate any significant delays promptly.
Order Tracking
Once your order is dispatched, you will receive a tracking number via email, allowing you to track your order directly on the courier’s website. Additionally, Visit the Order Tracking link at the bottom under Site Information to track your order.
Delivery Instructions
Please verify your shipping address at the time of checkout. If you need to change the delivery address, contact our customer service immediately before your order is dispatched.
International Shipping
Currently, we do not offer international shipping. This policy will be updated should international options become available.
Missing or Damaged Items
In the rare event that an item is missing or damaged upon arrival, please contact us right away by email at info@dawsonwatches.co.nz or call +64 210 253 6580 with the receipt and evidence so we can resolve the issue promptly. Visit our return and refund policy page for details: https://dawsonwatches.co.nz/policies/refund-policy
Failed Deliveries
If a delivery is unsuccessful due to an incorrect address or the recipient being unavailable, we will contact you to arrange a redelivery. Additional charges may apply.
Changes to Orders
Changes to delivery addresses are only possible before your order is dispatched. Contact customer service at info@dawsonwatches.co.nz or call +64 210 253 6580 as soon as possible to request a change.
Legal Compliance
We comply with New Zealand's shipping and commerce regulations to ensure a seamless delivery experience.
Contact Us
For any queries about your order or our shipping policy, please contact our support team at info@dawsonwatches.co.nz or call +64 210 253 6580. We are here to assist you every step of the way.
Key Information
- 30-day return policy
- Customers will pay for the return shipping cost unless the item is defective.
- No Restocking Fee
- Refunds will be processed after 5–10 business days
At Dawson Watches, we put our customers first and strive to make your shopping experience excellent. If you're unhappy with your purchase, we're here to help.
Returns Policy
Eligibility:
- Your item must be unused and in the same condition as when you received it.
- The item must also be in the original packaging.
- A receipt or Proof of Purchase.
Timeframe:
- You have 30 calendar days to return an item from the date you received it.
Non-Returnable Items:
- Products labeled "Final Sale."
- Personalized or customized watches.
- Watches showing signs of use, including those with altered or removed serial numbers.
- Watches returned with damage, scratches, or missing parts, including manuals, tags, tools, or original packaging.
- Watches that have been worn or have a broken seal for hygiene reasons.
Return Process
Initiate a Return:
- Contact our customer service team via email at info@dawsonwatches.co.nzor call us at+64 210 253 6580
- Provide your order ID, details about the item, and a reason for the return.
Prepare Your Return:
- Pack the item securely in its original packaging, including all accessories and documentation.
Return Authorization:
- We will provide you with a Return Merchandise Authorization (RMA) number, instructions, and the return address.
Return Shipping:
- Customers are generally responsible for covering the shipping costs associated with returning an item unless the item is received damaged or faulty. In cases of damaged or faulty items, we will provide a prepaid return label to facilitate free return shipping.
- We strongly recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.
- You need to return the product to the following address: 1 Three Oaks Drive, Dairy Flat 0794, Auckland, New Zealand.
- Please note original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund amount.
Refund Policy
Eligibility for Refunds:
- Items must be in their original condition and packaging.
- Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.
Refund Process
Approval:
- If your return is approved, we will initiate a refund using your original method of payment.
Processing Time:
- Refunds are processed within 5–10 days from the date of receipt and inspection of the returned item.
- Once processed, refunds may take an additional 5-15 business days to reflect in your account, depending on your bank or credit card company's processing times.
Restocking Fee
At Dawson Watches, we do not charge any restocking fees for returns.
Late or Missing Refunds
If you haven’t received a refund yet, first recheck your bank account. Then, contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at info@dawsonwatches.co.nz
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact our customer service team at info@dawsonwatches.co.nz or call us at +64 210 253 6580
Damaged or Defective Items
Please contact us at info@dawsonwatches.co.nz or call +64 210 253 6580 within 30 days of receiving the parcel if you receive a damaged or defective item. Make sure to include a photo or video showing the damage. Next, we will coordinate the repair, replacement, or refund of the item. In this case, our company will cover the cost of return shipping.
Cancellation Policy
Immediate Cancellation:
- 48-Hour Window: You may cancel any order within 48 hours of placing it for a full refund. This policy is designed to give you peace of mind immediately after your purchase.
- How to Cancel: To cancel an order, please contact our customer service immediately at info@dawsonwatches.co.nz or call us at +64 210 253 6580. Provide your order ID and contact details to expedite the process.
Post-48-Hour Cancellations:
- If your order has not yet shipped and it's beyond the 48-hour window, you may still request a cancellation by contacting us. We will do our best to accommodate your request, but processing may have progressed to a stage where cancellation is not feasible without incurring costs.
Cancellation After Shipment
- Policy: Once an order has been shipped, it cannot be canceled. If you need to return the item, please follow the guidelines outlined in our Returns Policy.
- Procedure: Upon receipt of the shipped item, initiate a return by contacting our customer service as detailed in the Returns Policy section. This ensures that your return is processed efficiently and without delay.
Warranty
Our watches are guaranteed authentic and undergo a thorough inspection to meet our standards before delivery. Although they may lack the original brand warranty, Dawson Watches offers a 1-year warranty for your peace of mind. Find more warranty information in the website footer.
Contact Us
For any questions about our return and refund policy, please contact us at:
Email: info@dawsonwatches.co.nz
Phone: +64 210 253 6580
Business hours: Monday to Friday (8:30 a.m. to 5:00 p.m.) NZST
Address: 61 Constellation Drive, Mairangi Bay, 0630, Auckland, New Zealand.
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